Terms of Service

Welcome to VÉLANE. By accessing and using our website wearvelane.com, you agree to the following terms and conditions. We recommend reading them carefully before making any purchase.

 

 

1. GENERAL INFORMATION

VÉLANE is an online store offering a wide range of products shipped directly to our customers.

We reserve the right to update or modify these terms at any time. It is the user’s responsibility to review them periodically to stay informed of any changes.

 

 

2. CONDITIONS OF USE

By using our website, you confirm that:

 

  • You are at least 18 years old or have the consent of a legal guardian to make purchases.
  • You will not use any products purchased for illegal or unauthorized purposes.
  • You will not attempt to compromise the security of the site or engage in fraudulent activity.

 

 

3. ORDER PROCESS

All orders are subject to product availability. If an item is unavailable, we will contact you to offer an alternative or issue a refund.

Once your order is placed, you will receive a confirmation email with the purchase details.

 

 

4. PRICING AND PAYMENTS

All prices on VÉLANE are listed in Euros and include applicable taxes, unless otherwise stated.

We accept payments via credit/debit card and PayPal.

We reserve the right to change prices at any time without prior notice.

 

 

5. SHIPPING AND DELIVERY

Delivery times vary depending on the customer’s location and the product. Generally, orders are delivered within 7–12 business days.

VÉLANE is not responsible for delays caused by external factors such as customs or logistical issues.

It is the customer’s responsibility to provide an accurate and complete shipping address.

 

 

6. RETURN POLICY

Please refer to our Return Policy at [link to returns page] for the terms and conditions for requesting a return or refund.

 

 

7. INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, and designs, is the property of VÉLANE or its suppliers and is protected by copyright laws. Use of these materials without our permission is not allowed.

 

 

8. LIMITATION OF LIABILITY

VÉLANE is not liable for:

  • Any damage or loss resulting from the use of our products or services.

  • Errors or inaccuracies in the information provided on the website.

  • Technical issues or platform outages that may temporarily restrict access to the site.

 

 

9. PRIVACY AND DATA PROTECTION

We are committed to protecting your privacy. Please see our Privacy Policy at [link to privacy policy] for more information on how we handle your personal data.

 

 

10. APPLICABLE LAW

These terms are governed by the laws of Spain. In case of disputes, both parties submit to the jurisdiction of the competent courts in Spain.

 

 

11. CONTACT

If you have any questions about these terms, please contact us at support@wearvelane.com.